PRIVACY POLICY

Privacy Policy

The protection of your personal data is important to us. This Privacy Policy (hereinafter referred to as the “Policy”) outlines the conditions for the collection, storage, and use of your personal data by V. KAFKAS S.A., headquartered at 1st km L. Markopoulou, Paiania, Attica, Greece, Tel.: 2163003333, Email: customercare@kafkas.gr.

What is Personal Data?

The term “personal data” refers to information about individuals, whether private individuals or professionals, such as name, postal address, email address, phone number, credit card details, etc., that can be used to identify a customer or visitor of the online store (hereinafter referred to as “Personal Data” or “Data”).

What is Personal Data Processing?

Personal Data Processing includes actions such as collection, recording, organization, storage, adaptation, alteration, retrieval, consultation, use, disclosure, dissemination, correlation, combination, restriction, deletion, and destruction of personal data.

What Data Do We Collect?

A) During your visit and browsing on our website:

• Cookies: Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help analyze how you use our website. We use this data to improve the website’s functionality, provide personalized content, and track website performance.

B) When subscribing to our Newsletter:

• We request your email address to create a potential customer profile and send you updates, information, and offers that may interest you. You can unsubscribe at any time by clicking the unsubscribe link in every email.

Why Do We Process Your Data?

We collect your data exclusively for the following purposes:
a) Managing product sales, including communication about product availability, order fulfillment, shipment to your address, handling payments, returns, and warranties.
b) Compliance with legal obligations, such as invoicing.
c) Customer satisfaction research, product promotion, and sending newsletters about products and services.

What Is the Legal Basis for Processing Your Data?

• The processing of personal data related to transactions, shipping, and billing is necessary for the execution of the sales contract or is based on your explicit consent.
• Data such as VAT number and tax office details are collected to comply with tax regulations.
• Data related to newsletters, product promotions, customer satisfaction surveys, and cookies is processed based on your consent.

Who Are the Recipients of Your Data?

Your Data is processed exclusively by our authorized personnel and partner companies, acting as Data Processors on our behalf. These entities are contractually obligated to:

• Maintain confidentiality.
• Not share your data with third parties without authorization.
• Take appropriate security measures.
• Comply with GDPR and other relevant data protection laws.

Do We Transfer Your Data Outside the EU?

No, your Personal Data is not transferred outside the European Union (EU). All data is stored and processed within the EU.

How Long Do We Retain Your Data?

• We retain your transactional data for the duration of our business relationship.
• If you have subscribed to our newsletter, we will retain your data until you withdraw your consent.
• Data collected via cookies is deleted as per our Cookies Policy.

For How Long Will We Send You Marketing Communications?

We will send you newsletters and promotional material only with your consent and for as long as you remain subscribed. You can unsubscribe at any time.

Is Your Data Secure?

We are committed to protecting your personal data and have implemented technical and organizational measures to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

What Are Your Rights?

You have the right to:

• Access your data and request information about its processing.
• Correct inaccurate data (e.g., update your address or name).
• Request deletion (“right to be forgotten”) if your data is no longer necessary.
• Request data portability, receiving your data in a structured format.
• Restrict processing while your objections are being reviewed.
• Object to processing or withdraw consent.

How Can You Exercise Your Rights?

To exercise your rights, you may contact our Data Protection Officer (DPO) at:

Address: 1st km Markopoulou Ave., Paiania, Attica, Greece, Postal Code: 19002
Email: dpo@kafkas.gr

How Soon Do We Respond?

We respond to your requests free of charge within one (1) month. If additional time is required due to complexity or volume, we will notify you accordingly.

Where Can You Lodge a Complaint?

If you believe that your personal data is being processed unlawfully, you have the right to file a complaint with the Hellenic Data Protection Authority (DPA):

Address: 1-3 Kifisias Ave., Athens, 115 23, Greece
Email: contact@dpa.gr
Phone: +30 210 6475600

Do We Use Automated Decision-Making or Profiling?

No, we do not use automated decision-making or profiling in processing your personal data.

Do We Use Cookies?

Yes, we use cookies on our website www.kafkas.gr, always with your prior consent.

What Law Governs This Policy?

We process your data in accordance with the General Data Protection Regulation (GDPR) 2016/679/EU and applicable Greek and EU legislation on data protection.

How Will You Be Informed About Changes to This Policy?

We may update this Privacy Policy when necessary. If there are significant changes, we will notify you by posting a notice or through other appropriate means. We encourage you to review this Policy periodically.

Data Controller: V. KAFKAS S.A.
Address: 1st km Markopoulou Ave., Paiania, Attica, Greece, Postal Code: 19002
Phone: 216 3003000
Email: customercare@kafkas.gr